Process automation
The same extraction, the same Excel, the same emails, every week. I automate the whole routine so it runs in seconds instead of hours.
- Data pulled and cleaned from your systems automatically
- Reports, spreadsheets and documents that build themselves
- Recurring emails and notifications sent without anyone typing
Done before: a Peruvian insurer's paperwork intake, moved from manual processing to automatic extraction and approval.
Cloud deployment
It works fine on your computer, and only there. I put it online so your whole team uses the same product from anywhere.
- Your program running in the cloud, available around the clock
- Secure access for every person on your team
- Built to keep working as more people use it
Done before: five years of a Colombian construction company's project data, turned into an online tool its customers query on demand.
Chatbots
Most chatbots don't understand the question and leave people without a solution. I build one that understands what your customer needs and solves it.
- Your most frequent questions answered automatically
- Everything else handed to the right person on your team
- Available on your website, phone line or app
Done before: customer service for one of Peru's largest banks, automated across web chat, phone and mobile app.
Sales forecasting
Know what your sales will look like before the month starts. I build the forecast on your own history so you can plan stock, staff and budget.
- Sales forecasts by product, store or region
- Updated automatically as new data arrives
- Delivered as plain numbers your team can act on
Done before: a forecasting platform for one of the world's three largest beverage companies, used by hundreds of bottlers across South America.
Recommendation engines
You have many customers and many products. I build the engine that tells you what to offer each one next, based on what they already buy.
- Personalized suggestions for every customer
- Cross-selling opportunities found in your purchase history
- Connected to the systems you already use
Done before: a national retailer in Bolivia that grew revenue without new customers, with three personalized suggestions per interaction.
Customer segmentation
Understand your customers and grow profit by targeting the right ones. I group them by how they actually buy, so every campaign has a clear audience.
- Clear customer groups built from real buying behavior
- Lists ready for email marketing and promotions
- Offers aimed at the customers most likely to respond
Done before: buyer personas for a delivery app operating in four South American countries.